• Skip to main content
  • LESCO Bill
    • About Us
    • LESCO Customer Services
    • LESCO MIS – Developed by LESCO Official Computer Center
    • Jobs in LESCO
    • LESCO Complaint Online
    • LESCO Online Bill Payment
  • LESCO Tariff
  • LESCO Bill Calculator
  • LESCO Net Metering
  • MEPCO Bill
    • MEPCO Bill Calculator
  • IESCO Bill
    • IESCO New Connection
    • IESCO Bill Calculator
    • IESCO Tariff
    • IESCO Customer Services
  • Blog

LESCO Bill

Check Online LESCO Bill

NEPRA Urged GEPCO, LESCO to Resolve Complaints {Open Kutchery}

Last Updated On January 18, 2023 By John Thomas

Islamabad: Gujranwala Electric Power Company (GEPCO) and Lahore Electric Supply Company (LESCO) have come under fire from the National Electric Power Regulatory Authority (NEPRA) for failing to address customer complaints.

NEPRA Critcized LESCO and GEPCO

These concerns were brought up at an online open Kutchery chaired by members KP Maqsood Anwar Khan and Chairman’s NEPRA Tauseef H Farooqi. Chief Executive Officers (CEOs) of both DISCOs provided answers to the regulator’s and customers’ queries.

One of the consumers also brought up the issue of overbilling agriculture customers in Sambrial (Sialkot) to satisfy revenue collection goals set by the Power Division. GEPCO’s CEO, Muhammad Ayub, confirmed that the consumers’ complaint was valid and had been ratified. He added that the concerned meter reader has received a Letter of Explanation (LoE).

Additionally, Chairman NEPRA highlighted his concern over the distribution of inflated bills to customers and stressed that only consumed units should be billed to customers.

Further, he also said that while the regulator permits O&M costs for them, DISCOs shouldn’t charge customers for the expense of repairing burned transformers.

Consumers complained about overbilling, power connections, and late payments of electricity bills, according to a statement released by NEPRA. Low voltage and poor transformer replacement were additional complaints from customers.

The Authority directed NEPRA’s regional offices to improve the effectiveness of monitoring the relevant DISCOs. The Authority also encouraged the affected DISCO to finish earthing the electricity pole as soon as possible.

“If earthing is not done,” stated Chairman Nepra, “the Authority would take strict measures against any loss of life.”

Related Posts:

  • MEPCO has Started Holding Open Courts to Handle Complaints
    MEPCO has Started Holding Open Courts to Handle Complaints
  • NEPRA Received 12,436 Complaints Against LESCO and other DISCOs
    NEPRA Received 12,436 Complaints Against LESCO and other…
  • LESCO CEO Held Open Katcheri in South Cirlce
    LESCO CEO Held Open Katcheri in South Cirlce
  • MEPCO CEO Asked for Prompt Resolution of All Online Complaints
    MEPCO CEO Asked for Prompt Resolution of All Online…
  • Electricity is Getting Restored across the Pakistan: NEPRA
    Electricity is Getting Restored across the Pakistan: NEPRA
  • NEPRA has Set the Price of Solar Unit
    NEPRA has Set the Price of Solar Unit
Copyright © 2023 - LESCOBILLONLINE.NET, All Rights Reserved.
Privacy Policy | Disclaimer | Contact Us